Our work
Engagements that drive real operational change
Fixpath works with organizations across industries to improve contact center operations, modernize technology, and unlock measurable value from AI and automation investments.
Financial Services
Legacy contact center platform creating high handle times and limited self-service options
Vendor evaluation, AI-powered IVR design, and phased CCaaS migration
- Platform selection
- AI voice automation
- Omnichannel rollout
Healthcare
Disconnected patient communication channels and no visibility into service quality
Auto QA implementation, unified routing strategy, and workforce optimization
- Quality assurance
- Channel unification
- WFM alignment
Technology
Rapid growth outpacing existing support infrastructure with rising cost-per-contact
AI strategy roadmap, Salesforce Service Cloud optimization, and operational restructuring
- AI readiness
- Salesforce operations
- Scalable support model
Retail & E-Commerce
Seasonal volume spikes causing long wait times and inconsistent customer experience
Workforce planning, conversational AI deployment, and real-time analytics implementation
- Demand forecasting
- AI-assisted service
- Performance dashboards
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